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Terms & Conditions

 

Due to the nature of our products, before you place an order you should read the following.

 

CURRENCY

All orders are processed in SGD. Even if the content of your cart is displayed in other currency, you will checkout using SGD at the most current exchange rate.

 

RETURNS, EXCHANGE & REFUND

Will ONLY be accepted for,
IMPORTANT: Within 7 days of receiving it.

  • Prior to parts installation or attempted installation,
    *Refund initiated will be in FULL. The cost of return shipping incurred on consumer end will be excluded.
    • Parts are defective.
    • Parts are incorrect.
    • Parts are missing.
  • Parts are returned to us due to,
    *Refund initiated will be PARTIAL, i.e. less the shipping charges incurred.
    *For Re-shipping, there will be additional shipping charge depending on shipping option and destination. Estimated from SGD5 and above.
    • Incorrect address.
    • Incomplete address.
    • Failure to collect parcel at postal office after attempted delivery.
  • Parts are not to your expected quality.
    *Refund initiated will be PARTIAL, i.e. less the shipping charges incurred.
    *Shipping and packaging charges for parts returned to us will NOT be reimburse.
    *Parts received must be in pristine, new and unused condition, i.e. prior to installation and attempted installation.

Will NOT be accepted for

  • Parts purchased do not fit your watch model. To avoid this, do proper research and ask us questions through email or live chat prior to placing an order.
  • Parts have been installed or attempted installation on defective or incorrect parts delivered. Inspect the parts upon arrival and let us know immediately of any defects or incorrect parts received.
  • Parts color are not exactly the same as the website. We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities.
  • Parts are being held back by custom of destinated country. Ensure that custom of destinated country permits and approves delivery of the parts prior to placing an order.
  • Parcel NOT returned to us and lost due to incorrect, incomplete address, or failure to collect parcel at postal office after attempted delivery. Double-check and ensure your shipping address is correct. Ensure to pick up parcel held by postal office after an attempted delivery.

Contact us if you encounter difficulties. We will try our best to accommodate.

 

CUSTOM & TAXES

Each country differs in terms of custom and taxes, and are beyond our control. Therefore, we will NOT be responsible for

  • Any shipping delays due to custom of destinated country.
  • Any taxes and duties incurred by destinated country.
  • Any parcels held by custom of destinated country.

 

SHIPPING & DELIVERY

All parts shipped out by SingPost are registered and includes a tracking number. Registered parcel does not provide detailed online tracking capability. It is not mandatory for registered items to be scanned at every stage of the delivery process be it for local or overseas delivery.

For registered parcels to overseas, the scan events may differ from post to post. A scan event will be shown if and when they are provided by the overseas postal administrations. For countries with no online tracking updates, we will check with the overseas postal administrations on the status if the addressee did not receive the item after a stipulated time. Under the international postal agreement, overseas postal administrations may take up to 60 days to reply.

Note:

  • Delivery times are only estimates and may or may not be the actual delivery standard experienced.
  • Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance that may potentially cause delays.
  • During festive seasons, it is advisable to add another 10 working days for airmail to the estimated delivery time.

 

 

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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