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Terms & Conditions


Due to the nature of our products, before you place an order you should read the following.



All orders are processed in SGD. Even if the content of your cart is displayed in other currency, you will checkout using SGD at the most current exchange rate.



Will ONLY be accepted for
IMPORTANT: Within 7 days of receiving it.

  • Prior to parts installation or attempted installation,
    *Refund initiated will be in FULL. The cost of return shipping incurred on consumer end will be excluded.
    • Parts are defective.
    • Parts are incorrect.
    • Parts are missing.
  • Parts are returned to us due to,
    *Refund initiated will be PARTIAL, i.e. less the shipping charges incurred.
    *For Re-shipping, there will be additional shipping charge depending on shipping option and destination. Estimated from SGD10 and above.
    • Incorrect address.
    • Incomplete address.
    • Failure to collect parcel at postal office after attempted delivery.
  • Parts are not to your expected quality.
    *Refund initiated will be PARTIAL, i.e. less the shipping charges incurred.
    *Shipping and packaging charges for parts returned to us will NOT be reimburse.
    *Parts received must be in pristine, new and unused condition, i.e. prior to installation and attempted installation.

Will NOT be accepted for

  • Parts purchased do not fit your watch model. To avoid this, do proper research and ask us questions through email or live chat prior to placing an order.
  • Parts have been installed or attempted installation on defective or incorrect parts delivered. Inspect the parts upon arrival and let us know immediately of any defects or incorrect parts received.
  • Parts colour are not exactly the same as the website. We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities.
  • Parts are being held back by custom of destination country. Ensure that custom of destination country permits and approves delivery of the parts prior to placing an order.
  • Parts are given FREE during promotion and/or special events. As price is equivalent to $0, even if parts are defective, no refund or exchange will be accepted.
  • Parcel NOT returned to us and lost due to incorrect, incomplete address, or failure to collect parcel at postal office after attempted delivery. Double-check and ensure your shipping address is correct. Ensure to pick up parcel held by postal office after an attempted delivery.

Contact us if you encounter difficulties. We will try our best to accommodate.



Each country differs in terms of custom and taxes, and are beyond our control. We will NOT be responsible for

  • Any shipping delays due to custom of destination country.
  • Any taxes and duties incurred by destination country.
  • Any parcels held by custom of destination country.



All international parcels are shipped out by DHL eCommerce by default and DHL Express Worldwide if selected. Domestic parcels are shipped out by SingPost Registered.


  • Delivery times quoted are estimated in business days and exclude local public holidays.
  • Delivery times quoted are estimated upon shipments receipt at DHL facility.
  • Delivery times quoted are subject to delays due to customs inspection and/or force majeure event as well as changes without prior notice.

More details can be found here.



We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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