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Shipping & Delivery

Free Worldwide Shipping

 

FREE SHIPPING

Free shipping is available internationallyno minimum purchase required***. All international orders shipped out by this option uses DHL eCommerce and includes a tracking number. For Singapore, all domestic orders are shipped out using either SingPost Registered or SimplyPost, depending on order load.

***As delivery to CANADA has high shipping fees, for all orders to CANADA address, a minimum order of $50 SGD ($48 CAD) per order is required for FREE SHIPPING else there is a $10 SGD ($10 CAD) shipping fee. This change only applies to CANADA. In short,

  • Per Order < $50 SGD = $10 SGD Shipping Fee
  • Per Order ≥ $50 SGD = Free Shipping

***For ISRAEL customers, we highly recommend the use of your preferred freight forwarder. DHL eCommerce shipping to Israel can potentially take up to 60 days or more.

Note: For DHL eCommerce shipments, there will be multiple occasions where the parcel may not be handled by DHL. DHL reserves the right to outsource to third-parties for this specific type of delivery. Additionally, DHL may occasionally optimise their delivery route without prior notice. E.g. currently, DHL eCommerce shipments to Japan from Singapore will be handled by Taiwan Post.

DHL ECOMMERCE
Est. Delivery Time
(Business Days)1
Australia 8 - 10
Austria 10 - 12
Belgium 9 - 12
Czech Republic 9 - 12
Denmark 9 - 15
Finland 11 - 14
France 7 - 10
Germany 6 - 8
Hong Kong 7 - 10
Hungary 10 - 13
Ireland 9 - 13
Italy 15 - 17
Japan 9 - 11
Netherlands 7 - 12
New Zealand 8 - 13
Poland 9 - 13
Portugal 12 - 17
South Korea 7 - 9
Spain 9 - 14
Sweden 8 - 12
Switzerland 9 - 14
Taiwan 7 - 9
Thailand 8 - 12
Turkey 11 - 15
United Kingdom 5 - 7
United States 9 - 11
Rest of the World 10 - 20

 

 

EXPRESS SHIPPING

DHL Express Worldwide will appear as an additional option during CHECKOUT for selected countries.

DHL EXPRESS WORLDWIDE
Est. Delivery Time
(Business Days)1
Asia 1 - 3
Oceania 2 - 4
US & Europe 2 - 4
Middle East 3 - 5

 

We are delighted to offer you the following low rates2 for express shipping. Depending on your purchases, express rates range from FREE to $20 SGD ($15 USD).

DHL EXPRESS WORLDWIDE
Order Value Rates2
< $100 SGD $20 SGD ($15 USD)
>= $100 SGD $10 SGD ($7.50 USD)
> $200 SGD FREE

 

 

HANDLING TIME

Time required for preparation of orders prior to shipping.

Time Required
(Business Days)
Parts orders
0 - 1
Watch orders 0 - 3
Modification required orders 2 - 5

 

 

TRACKING YOUR PARCEL

Once a parcel is shipped, you will receive an email with tracking number. Tracking number may take up to 3 business days to be trackable.

Here are links to tracking sites:

  1. Aftership https://luciusatelier.aftership.com/
    For all tracking numbers. Also able to track with order number and email.
  2. DHL eCommerce https://ecommerceportal.dhl.com/track/
    Official DHL eCommerce tracking
  3. DHL Express Worldwide https://www.logistics.dhl/us-en/home/tracking.html
    Official DHL Express tracking

 

 

 

1 All delivery times quoted are:

  • Estimated in business days and exclude local public holidays.
  • Estimated upon shipments receipt at DHL facility.
  • Subject to delays due to customs inspection and/or force majeure event as well as changes without prior notice.

2 Express shipping rates listed are for most countries excluding Middle East and exotic countries/islands.

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