Shipping & Delivery

Free Worldwide Shipping

 

SHIPPING FEES

Domestic

For Singapore, all domestic orders have free shipping and are shipped out using J&T Express. Delivery takes 1 to 3 working days.

 

International

Free shipping is available internationally, minimum purchase of $39 SGD ($29 USD) required***. All international orders shipped out by this option uses DHL eCommerce and includes a tracking number.

For express shipping, we are delighted to offer you the following low rates. Depending on your purchases, express rates range from FREE to $20 SGD ($15 USD). Please note, DHL Express Worldwide will appear as an additional option during CHECKOUT for selected countries.

Note: Zone 74 countries will have a different set of DHL Express shipping rates.

 

INTERNATIONAL SHIPPING FEES
Order Value (SGD) DHL eCommerce1 DHL Express2 DHL Express2,3
(Zone 74)
Below $39 $10 SGD ($7.50 USD) $20 SGD ($15 USD) $50 SGD ($37 USD)
$39 to $100 FREE $20 SGD ($15 USD) $50 SGD ($37 USD)
$100 to $199 FREE $10 SGD ($7.50 USD) $40 SGD ($30 USD)
Over $200 FREE FREE $30 SGD ($22 USD)

 

DHL ECOMMERCE
Est. Delivery Time
(Business Days)3
🇦🇺Australia 8 - 10
🇦🇹Austria 10 - 12
🇧🇪Belgium 10 - 13
🇨🇿Czech Republic 9 - 12
🇩🇰Denmark 9 - 15
🇫🇮Finland 11 - 14
🇫🇷France 7 - 10
🇩🇪Germany 6 - 8
🇭🇰Hong Kong 7 - 10
🇭🇺Hungary 10 - 13
🇮🇪Ireland 9 - 13
🇮🇹Italy 15 - 17
🇯🇵Japan 9 - 11
🇳🇱Netherlands 7 - 12
🇳🇿New Zealand 8 - 13
🇵🇭Philippines 8 - 20
🇵🇱Poland 9 - 13
🇵🇹Portugal 12 - 17
🇰🇷South Korea 7 - 9
🇪🇸Spain 9 - 14
🇸🇪Sweden 8 - 12
🇨🇭Switzerland 9 - 14
🇹🇼Taiwan 7 - 9
🇹🇭Thailand 8 - 12
🇹🇷Turkey 11 - 15
🇬🇧United Kingdom 5 - 7
🇺🇸United States 9 - 11
🗺Rest of the World 10 - 45

Note: For DHL eCommerce shipments, there will be multiple occasions where the parcel may not be handled by DHL. DHL reserves the right to outsource to third-parties for this specific type of delivery. Additionally, DHL may occasionally optimise their delivery route without prior notice. E.g. currently, DHL eCommerce shipments to Japan from Singapore will be handled by Taiwan Post.

***For orders shipping to ISRAEL and SAUDI ARABIA, we highly recommend the use of your preferred freight forwarder. DHL eCommerce shipping to these countries can potentially take up to 60 days.

 

DHL EXPRESS WORLDWIDE
Est. Delivery Time
(Business Days)3
Asia 1 - 3
Oceania 2 - 4
US & Europe 2 - 4
Middle East 3 - 5

 

 

HANDLING TIME

Time required for preparation of orders prior to shipping.

Time Required
(Business Days)
Parts orders
0 - 1
Watch orders 0 - 3
Modification required orders 2 - 5

 

 

TRACKING YOUR PARCEL

Once a parcel is shipped, you will receive an email with tracking number. For DHL eCommerce, tracking number may take up to 5 business days to be trackable.

Here are links to tracking sites:

  1. Aftership https://luciusatelier.aftership.com/
    For all tracking numbers. Also able to track with order number and email.
  2. DHL eCommerce https://ecommerceportal.dhl.com/track/
    Official DHL eCommerce tracking
  3. DHL Express Worldwide https://www.logistics.dhl/us-en/home/tracking.html
    Official DHL Express tracking

 

 

 

1 DHL eCommerce: As delivery to BELGIUM and CANADA have higher shipping fees, for all orders shipping to these countries, a minimum order of $50 SGD ($37 USD) per order is required for FREE SHIPPING. Otherwise, a $10 SGD shipping fee applies. In short,

  • Per Order < $50 SGD = $10 SGD Shipping Fee
  • Per Order ≥ $50 SGD = Free Shipping

2 DHL Express shipping fees are assuming your address is not considered as a "remote area" by DHL. Address(es) labelled as remote area will have additional surcharges. In such cases, we will contact you for other alternatives.

3 All delivery times quoted are:

  • Estimated in business days and exclude local public holidays.
  • Estimated upon shipments receipt at DHL facility.
  • Subject to delays due to customs inspection and/or force majeure event as well as changes without prior notice.

4 Zone 7: Albania, Bahrain, Iceland, Israel, Moldova, Saudi Arabia

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