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Important Update – 2 January 2025 At Lucius Atelier, we have consistently strived over the past seven years (2018–2024) to subsidize and absorb rising shipping costs, even amidst inflation and annual price increases by couriers. However, this year, DHL has significantly raised their express shipping rates to the United States by over 50%. To ensure that we maintain the exceptional quality of our watch parts and uphold the outstanding after-sales service you’ve come to expect, we must adjust our shipping prices accordingly. We deeply value your understanding and continued support as we navigate these changes together. |
At Lucius Atelier, we prioritize delivering your orders quickly and efficiently, wherever you are in the world. Below, you’ll find all the details about our shipping and delivery policies, costs, and timelines.
For time-sensitive orders, we highly recommend selecting Express Shipping. It offers the fastest delivery timeframe along with more accurate tracking updates, ensuring your parcel arrives promptly and securely.
We strive to process all orders promptly.
Shipping costs are calculated based on your order total and chosen shipping method. All prices are listed in Singapore Dollars (SGD).
For orders shipped within Singapore, we offer free delivery.
| Shipping Method | Order Value (SGD) | Shipping Cost (SGD) |
|---|---|---|
| Economy | $0 – $49.99 | $15 |
| $50 – $99.99 | $10 | |
| $100 and above | FREE | |
| Express | $0 – $24.99 | $30 |
| $25 – $99.99 | $20 | |
| $100 – $199.99 | $10 | |
| $200 and above | FREE |
| Shipping Method | Order Value (SGD) | Shipping Cost (SGD) |
|---|---|---|
| Economy | $0 – $49.99 | $15 |
| $50 - $149.99 | $10 | |
| $150 and above | FREE | |
| Express | $0 – $24.99 | $36 |
| $25 – $99.99 | $30 | |
| $100 – $199.99 | $20 | |
| $200 – $299.99 | $10 | |
| $300 and above | FREE |
| Shipping Method | Order Value (SGD) | Shipping Cost (SGD) |
|---|---|---|
| Economy | $0 – $49.99 | $10 |
| $50 and above | FREE | |
| Express | $0 – $24.99 | $30 |
| $25 – $99.99 | $20 | |
| $100 – $199.99 | $10 | |
| $200 and above | FREE |
Some shipping addresses may be classified as "Remote Area Delivery" (RAD) by express couriers. An additional RAD fee will apply for express shipping to these locations.
Delivery times vary by location and shipping method:
| Region | Economy Shipping | Express Shipping |
|---|---|---|
| Singapore | 1–2 business days | - |
| United States | 3–6 weeks | 2–4 business days |
| Europe | 3–8 weeks | 2–4 business days |
| Oceania | 3–6 weeks | 2–4 business days |
| Asia-Pacific | 2–4 weeks | 2–4 business days |
Note: Delivery times are estimates and may be subject to customs clearance, holidays, or unforeseen delays.
When your parcel crosses international borders, it is subject to customs inspections and tax evaluations by your local authorities.
What You Can Do:
We recommend contacting your local customs office or tax authority before placing an order to understand any applicable fees and avoid surprises.
Please note: Lucius Atelier has no control over these charges and cannot influence or predict their amount.
Certain addresses may not be eligible for express delivery due to courier limitations:
To Ensure Faster Delivery:
For express shipping options, please provide a valid residential or commercial address during checkout.
Once your order has been shipped, you will receive a tracking number via email. Use this to monitor your package’s progress in real-time via our shipping partner’s website.
We understand how important your order is. If you experience delays or if your order does not arrive within the estimated timeframe, please contact our customer support team at support@luciusatelier.com.
If you have additional questions about shipping or delivery, feel free to reach out to us at support@luciusatelier.com or visit our Contact Us page.
Thank you for choosing Lucius Atelier!
