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Shipping & Delivery

Every order ships from our Singapore warehouse. Economy is free worldwide on orders of SGD 50 and up. Find your region below for prices, delivery times, and what to expect at customs.

Your shipping cost

🇺🇸 United States

Two shipping options:

  • Economy — SingPost handover to USPS, 10–25 business days.
  • Express — FedEx/DHL, 2–4 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 40
SGD 25 – 29.99 SGD 10 SGD 40
SGD 30 – 49.99 SGD 10 SGD 34
SGD 50 – 99.99 FREE SGD 34
SGD 100 – 199.99 FREE SGD 24
SGD 200 – 299.99 FREE SGD 14
SGD 300 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

We absorb all US tariffs

The price you see at checkout is the final amount. No surprise customs bills, no inflated courier handling fees, no parcels held at customs over duty disputes — on both Economy and Express.

Why is US express more than other regions? For our first seven years (2018–2024) we absorbed every courier rate increase ourselves. In 2025 the U.S. de minimis exemption ended, and FedEx raised their U.S. rates by more than 50% in the months that followed. Fuel surcharges have kept climbing into 2026.

We still subsidise part of the express fee on every U.S. order — and we absorb the import tariffs on top of that. If you're not in a hurry, Economy is the cheaper route, and it's free on orders of SGD 50 and up.

PO Box, APO, and FPO addresses cannot receive express delivery — please choose Economy. See the "How we ship" section below.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

🇲🇽 Mexico

Two shipping options:

  • Economy — SingPost handover to Correos de México, 10–25 business days.
  • Express — FedEx/DHL, 3–5 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 40
SGD 25 – 29.99 SGD 10 SGD 40
SGD 30 – 49.99 SGD 10 SGD 34
SGD 50 – 99.99 FREE SGD 34
SGD 100 – 199.99 FREE SGD 24
SGD 200 – 299.99 FREE SGD 14
SGD 300 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

Mexican IVA and import duties are the recipient's responsibility and are assessed by SAT at the point of entry. Our US tariff absorption applies to United States addresses only.

🇬🇧 United Kingdom

Two shipping options:

  • Economy — Royal Mail handover, 10–25 business days.
  • Express — FedEx/DHL, 2–4 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 30
SGD 25 – 29.99 SGD 10 SGD 30
SGD 30 – 49.99 SGD 10 SGD 20
SGD 50 – 99.99 FREE SGD 20
SGD 100 – 199.99 FREE SGD 10
SGD 200 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

UK import VAT and duties are the recipient's responsibility and are assessed by HMRC. Import VAT applies to orders of any value.

🇪🇺 Europe

Two shipping options:

  • Economy — local post handover, 10–25 business days.
  • Express — FedEx/DHL, 2–4 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 30
SGD 25 – 29.99 SGD 10 SGD 30
SGD 30 – 49.99 SGD 10 SGD 20
SGD 50 – 99.99 FREE SGD 20
SGD 100 – 199.99 FREE SGD 10
SGD 200 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

Countries in this zone: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City — plus China, Sri Lanka and New Zealand, which route through our European courier hub.

EU VAT and import duties are the recipient's responsibility and are assessed by local customs.

🇸🇬 Singapore

Free SingPost delivery on every order. No minimum spend.

Delivery time: 1–2 business days after dispatch. Most local orders go out the same day they're placed if received before 2pm SGT on a weekday.

🇨🇦 Canada

Two shipping options:

  • Economy — Canada Post handover, 10–24 business days.
  • Express — FedEx/DHL, 2–4 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 40
SGD 25 – 29.99 SGD 10 SGD 40
SGD 30 – 49.99 SGD 10 SGD 30
SGD 50 – 99.99 FREE SGD 30
SGD 100 – 199.99 FREE SGD 20
SGD 200 – 299.99 FREE SGD 10
SGD 300 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

Canadian GST/HST/PST and import duties are the recipient's responsibility and are assessed by CBSA at the point of entry.

🇦🇺 Australia

Two shipping options:

  • Economy — Australia Post handover, 5–20 business days.
  • Express — FedEx/DHL, 2–4 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 20
SGD 25 – 49.99 SGD 10 SGD 20
SGD 50 – 99.99 FREE SGD 20
SGD 100 – 199.99 FREE SGD 10
SGD 200 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Australian GST and import duties are the recipient's responsibility. For parcels under AUD 1,000, GST is typically collected at checkout by major couriers on Shopify's behalf.

🌏 Asia-Pacific

Two shipping options:

  • Economy — local post handover, 6–14 business days.
  • Express — FedEx/DHL, 2–4 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 25
SGD 25 – 29.99 SGD 10 SGD 25
SGD 30 – 49.99 SGD 10 SGD 20
SGD 50 – 99.99 FREE SGD 20
SGD 100 – 199.99 FREE SGD 10
SGD 200 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Countries in this zone: Japan, South Korea, Hong Kong SAR, Taiwan, Thailand, Vietnam, Indonesia, Malaysia, Philippines.

Local import duties and taxes are the recipient's responsibility.

🕌 Middle East & selected

This zone carries a higher express tier because courier rates to these destinations are significantly more expensive than other regions. Two shipping options:

  • Economy — local post handover, 15–40 business days.
  • Express — FedEx/DHL, 3–7 business days.
Order value (SGD) Economy Express
SGD 0 – 29.99 SGD 15 SGD 50
SGD 30 – 49.99 SGD 10 SGD 40
SGD 50 – 99.99 FREE SGD 40
SGD 100 – 199.99 FREE SGD 30
SGD 200 – 299.99 FREE SGD 20
SGD 300 – 399.99 FREE SGD 10
SGD 400 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

Countries in this zone: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, South Africa, Brazil, Israel.

Local import duties and taxes are the recipient's responsibility.

🌐 Russia & India

Economy shipping only. Express couriers do not reliably operate in these markets, so we ship via local post handover.

Order value (SGD) Economy
SGD 0 – 24.99 SGD 15
SGD 25 – 49.99 SGD 10
SGD 50 and up FREE

Delivery estimate: 15–40 business days. Local customs and import duties are the recipient's responsibility, and customs holds are not included in that estimate.

🌍 Everywhere else

If your country isn't listed above, you're covered by our standard global zone. Two shipping options:

  • Economy — local post handover, 15–40 business days.
  • Express — FedEx/DHL, 3–5 business days.
Order value (SGD) Economy Express
SGD 0 – 24.99 SGD 15 SGD 40
SGD 25 – 29.99 SGD 15 SGD 30
SGD 30 – 49.99 SGD 10 SGD 30
SGD 50 – 99.99 FREE SGD 20
SGD 100 – 199.99 FREE SGD 10
SGD 200 and up FREE

Why does Economy stop at the top band? Once your order qualifies for free Express, we stop offering Economy — there is no reason to send you the slow way when the fast way costs you nothing.

Economy delivery: tracked throughout, and the range above is the estimate shown at checkout. Customs clearance is not included in it — a parcel held for duty assessment can sit for days beyond the upper figure.

Local import duties and taxes are the recipient's responsibility.

How long does Economy really take?

📦 Measured delivery times — from our real shipments

Courier estimates are promises — this table is measurements. It shows the average delivery time of the SingPost Economy parcels we ship, from first postal scan to confirmed delivery, updated automatically as parcels arrive.

Destination Average delivery time
🇦🇺 Australia 8 days
🇦🇹 Austria 5 days
🇧🇪 Belgium 34 days
🇧🇷 Brazil 25 days
🇨🇦 Canada 12 days
🇫🇮 Finland 10 days
🇫🇷 France 8 days
🇩🇪 Germany 12 days
🇭🇰 Hong Kong 6 days
🇭🇺 Hungary 13 days
🇮🇹 Italy 11 days
🇯🇵 Japan 8 days
🇯🇪 Jersey 9 days
🇳🇱 Netherlands 11 days
🇳🇿 New Zealand 5 days
🇳🇴 Norway 10 days
🇵🇦 Panama 25 days
🇵🇱 Poland 9 days
🇸🇦 Saudi Arabia 12 days
🇷🇸 Serbia 9 days
🇸🇬 Singapore 2 days
🇪🇸 Spain 10 days
🇸🇪 Sweden 11 days
🇨🇭 Switzerland 7 days
🇹🇼 Taiwan 10 days
🇹🇭 Thailand 7 days
🇬🇧 United Kingdom 6 days

Measured from first SingPost scan to delivery confirmation; averages rounded up to the next whole day. Countries appear once we've completed a delivery there. Last updated 2026-07-30.

How we ship

Should I choose Economy or Express?

Express (FedEx/DHL) is 2–4 business days to most destinations, fully tracked door-to-door. Choose it when you need the part for a build with a deadline.

Economy is a postal handover — we ship via SingPost, your national post office completes the delivery. It's tracked, and it's free on orders of SGD 50 and up in every region. Transit varies by region — 6–14 business days to Asia-Pacific, 10–25 to the US, UK, Europe, Canada and Mexico, 15–40 to the Middle East, Russia, India and the rest of the world. Your region's exact range is in its section above and is the same figure shown at checkout.

Economy cannot be sped up or upgraded once dispatched, and postal networks occasionally run slow. If the timing matters, pay for Express.

How fast do you process orders?

Orders are packed and dispatched within 1–3 business days (excluding weekends and Singapore public holidays). Singapore-bound orders received before 2pm SGT on a weekday usually go out the same day.

You'll receive an email with your tracking number the moment your parcel leaves our workshop.

How do I track my order?

Every order ships with tracking. Once your parcel is dispatched, you'll receive an email with the tracking number and a direct link to follow the parcel on the courier's website.

If you can't find the email, check your spam folder first — automated tracking emails sometimes land there. If it's not there either, email hello@luciusatelier.com with your order number and we'll resend it.

Will I be charged customs duties or import tax?

Orders ship worldwide from our Singapore warehouse. Any customs duties, import VAT/GST, or courier handling fees are set by your destination country — not by us — and are paid by you, the recipient, before your parcel is released for delivery.

Customs and tax policies vary widely between countries and change often. We recommend checking with your local customs office before placing a large order if you'd like to estimate any duty ahead of time. Lucius Atelier has no control over these charges and cannot predict them.

USA customers — you're the exception

No. We absorb all U.S. import tariffs on your behalf, so your checkout price is the final amount.

Can you ship to a PO Box, APO, or FPO address?

Express couriers (FedEx, DHL) cannot deliver to PO Box, APO, or FPO addresses. For these addresses, please select Economy shipping at checkout — it goes via SingPost handover to your local post, which does deliver to them.

If you need the parcel quickly, please provide a residential or commercial street address at checkout instead.

What is a Remote Area Delivery (RAD) fee?

Some addresses are classified as "Remote Area Delivery" by express couriers — typically rural, island, or hard-to-reach locations. For these destinations, FedEx and DHL charge an additional handling fee on top of standard express rates.

If your shipping address triggers an RAD surcharge, we'll email you with the exact fee and next steps before dispatch. You can choose to pay the surcharge, switch to economy shipping, or cancel the order for a full refund.

What if my order is delayed or doesn't arrive?

If your parcel hasn't moved in tracking for more than 7 days, or it's past the estimated delivery window for your region, email hello@luciusatelier.com with your order number.

We'll open a trace with the courier and keep you updated. In the rare event a parcel is confirmed lost, we'll either reship the order or issue a full refund — your choice.

What about pre-order items?

If your order contains both in-stock and pre-order items, we hold the full order and ship everything together once the pre-order item arrives in our warehouse. This keeps shipping costs lower and avoids splitting your build across multiple parcels.

If you'd prefer split shipping, place the in-stock items and pre-order items as two separate orders.

All rates are shown in SGD. If you're shopping from outside Singapore, prices are converted to your local currency automatically at checkout, so the number you see there is the number you pay. Bank or card foreign-exchange fees may still apply — these are outside our control.

Still have a question?

We're here to help

Drop us a message and we'll come back to you within one business day. We're based in Singapore (GMT+8), and every email goes straight to a real modder — Adriel — never a chatbot.

For order issues, please include your order number.

📧 Email us directly
hello@luciusatelier.com

🕐 Response time
1 business day (usually faster)

🌏 Where we are
Singapore (GMT+8)