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Shipping & Delivery

 

DO WE SHIP WORLDWIDE?

Yes, we ship worldwide.

 

DO YOU OFFER EXPRESS?

Yes, we offer both economy and express.

 

DO YOU OFFER FREE SHIPPING? IF NOT, WHAT ARE THE SHIPPING RATES?

Yes, we offer free shipping. You can use our Shipping rates calculator to determine your shipping rates and options.

SINGAPORE:
Free SingPost Shipping for all domestic orders.

WORLDWIDE:
Free Economy Shipping for all orders above $50 SGD ($37 USD).
Free Express Shipping for all orders above $200 SGD ($150 USD). **Excluding Saudi Arabia and United Arab Emirates.

 

WORLDWIDE SHIPPING RATES
Order Value (SGD) Economy Express1
Below $50 $10 SGD $20 SGD
$50 to $100 FREE $20 SGD
$100 to $199 FREE $10 SGD
$200 and over FREE FREE
1Ships by FedEx International Priority or DHL Express. Worldwide shipping rates are fixed across all countries. With the exception that the shipping address is not designated as remote area. If shipping address is labelled as remote area, there will be additional surcharge by the courier and we will contact you for other alternatives. Saudi Arabia , Kuwait, Bahrain and United Arab Emirates carry an additional $10 SGD charge on top of the express rates.

 

HOW LONG DOES IT TAKE TO DELIVER?

***POST-COVID-19 STATUS***
Economy delivery are taking extremely long duration to delivery. Please take note when selecting economy. The current estimate for all economy delivery is between 2 to 8 weeks delivery time worldwide.
Express delivery has the fastest estimated delivery time between 2 to 5 working days.

 

EXPRESS
Est. Delivery Time
(Business Days)
Asia 1 - 3
Oceania 2 - 4
US & Europe 2 - 4
Middle East 3 - 5

 

NOTES
• For orders to Russia and according to the country's regulatory policies, express shipping may only be selected if shipping to a company. Company name and legal registration number MUST be provided if express shipping is required.
• All delivery times quoted are: (i) estimated in business days and exclude public holidays, (ii) estimated upon shipments receipt at facility, (iii) subject to delays due to customs inspection and/or force majeure event as well as changes without prior notice.

 

 

HANDLING TIME

Time required for preparation of orders prior to shipping.

Time Required
(Business Days)
Parts orders
1 - 2
Watch orders 1 - 3
Assembly required 2 - 5

 

 

TRACKING YOUR ORDER

Once a parcel is shipped, you will receive an email with tracking number. Tracking may take up to 5 business days to be trackable.

Here are links to tracking sites:

  1. Asendia https://tracking.asendia.com/
    Official Asendia tracking
  2. DHL Express https://www.mydhli.com/global-en/home/tracking.html
    Official DHL tracking
  3. FedEx International Priority https://www.fedex.com/en-us/tracking.html
    Official FedEx tracking

 

 

CUSTOM, DUTIES & TAXES

When parcel crosses border, they are required to go through custom and relevant tax authority within your country. In this event, your local tax authority will determine the amount of import duties, tax and handling chargeable. The recipient of the parcel will be responsible for all these associated charges as required by your local authority.

Unfortunately, we have no absolute control over these charges. Given the dynamic policy changes that happened year to year and the myriad of different policies across every countries, neither can we provide you the precise charges. We recommend that you contact your local custom office and tax authorities for detail charges prior to placing any order to avoid unexpected charges by your own local tax authorites.

 

 

NON-DELIVERABLE ADDRESSES

For all PO BOX, APO and FPO addresses, express couriers such as FedEx and DHL are unable to deliver to these addresses.

As such, we will use economy/local post handled by SingPost. Delivery timeframe is between 2 weeks to 8 weeks. To utilise express delivery, kindly provide a residential or commercial address.